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Audio Problems

If your are having a problem hearing the audio try one of the following:

  • Refresh your browser.
  • Check your volume and be sure your system is not muted. You may also want to open your Volume Control and ensure that Wave and SW Synth are not muted or turned down all the way.
  • Check to see if a yellow ActiveX information bar appears near the top of your browser. If so, right-click the bar and left-click "Install ActiveX Control" or "Click to Run ActiveX Control."
  • Check the plug-ins and add-ons installed within your browser. Do this by using the Tools menu in your browser. If you have the necessary audio plug-in, it will be listed here. If it is not listed, proceed to step 6 below.
  • Check to see if your system has more than one media player installed and both are set as the default player for MP3. If so, enable/disable any one of them. You can check this by:
    • Windows Media Player: Tools > Options > File Types (Tab)
    • Real Player: View > Preferences > Upgrade (Tab) > Auto Restore Settings
    • QuickTime: Edit > Preferences > QuickTime Preferences > File Types (Tab)
  • If the audio file (mp3) selected check box is dimmed, the player only has partial ownership of the file type. To give the player full ownership of a file type, double-click the dimmed check box to make it fully checked.
  • Download an audio plug-in by clicking one of the following links.

If you are still having problems, contact the Lutherans Online help desk.

 

 

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Thrivent Financial for Lutherans Contact Thrivent Financial
800-THRIVENT
(800-847-4836)		 Appleton Office:
4321 N. Ballard Road
Appleton, WI 54919-0001 USA		 Minneapolis Office:
625 Fourth Avenue S.
Minneapolis, MN 55415-1624 USA		  
         
Insurance products issued or offered by Thrivent Financial for Lutherans, Appleton, WI. Not all products are available in all states. Products issued by Thrivent Financial for Lutherans are available to applicants who meet membership, insurability, U.S. citizenship and residency requirements. Securities and investment advisory services are offered through Thrivent Investment Management Inc., 625 Fourth Ave. S., Minneapolis, MN 55415, a FINRA and SIPC member and a wholly owned subsidiary of Thrivent Financial for Lutherans. Thrivent Financial representatives are registered representatives of Thrivent Investment Management Inc. They are also licensed insurance agents of Thrivent Financial.
 
Bank products and trust services are offered through Thrivent Financial Bank (Member FDIC, Equal Housing Lender), a wholly owned subsidiary of Thrivent Financial for Lutherans. Insurance, securities, investment advisory services, and trust and investment management accounts are not deposits, are not guaranteed by Thrivent Financial Bank, are not insured by the FDIC or any other federal government agency, and may go down in value.